Frequently Asked Questions

How do I confirm that what I want is in stock and will ship immediately?
Simple, just look at the "In Stock" quantities displayed on our site under each product. These numbers reflect the exact amount of inventory in our warehouse that is available for immediate shipment. If we run out of a given product, our system no longer displays the product. We do this to make your shopping experience fast, easy, and efficient.

How do I contact Primersfirearmsstore.com?
We are very easy to reach. Just call +1 203-807-5471 or send an e-mail to customercare@primersfirearmsstore.com. We look forward to serving you.

Does Primersfirearmsstore.com only sell product in case quantities?
We decided to offer our product in case quantities and box quantities because we realized that our customers sometimes like to test small amounts of a given product before buying a lot of it.

How do I determine shipping costs to my address?
Step 1 - Create a cart by clicking on the "Add to My Cart" button under the products you want to purchase
Step 2 - Beneath the items in your cart you will see "Estimate Shipping and Tax" in the middle of the page
Step 3 - Enter the state and zip code where your order will be shipped
Step 4 - Click "Get a Quote"
When will my order ship?
In general, orders placed before 3PM EST on a business day will ship that same day and you will receive a confirmation of shipment at that time. Some days we may be a little behind, but we will always inform you if we are unable to pack up and ship your order promptly (within 2-3 business days).

When will I receive my order confirmation number and tracking number?
You will receive two order related e-mails from our office. The first e-mail will be sent to you immediately after you place your order and will contain your order confirmation number. You will then receive a second e-mail once your order has been shipped which will contain your shipment's tracking number. If you have not received either of the two e-mails mentioned above, please check your SPAM folder. If you find nothing in your SPAM folder, please contact our office by calling +1 203-807-5471 or by sending an e-mail to customercare@primersfirearmsstore.com.

I have received my tracking number from Primersfirearmsstore.com, but where do I go to use it?
If you registered on our website, you can login here and view up to the minute information about your order to include its location enroute to your doorstep. Alternatively, if you did not register on our site, just go here and enter your tracking number.

Can Primersfirearmsstore.com ship signature required?
Yes, we can. Once you place your order, you will receive an order confirmation e-mail. Just forward this e-mail and your request to customercare@primersfirearmsstore.com. There will be an additional charge of $7.65 per package for signature required servicing.

Can Primersfirearmsstore.com ship to me?
We do not ship to any jurisdictions where doing so is prohibited by local, state, or federal law. Before placing your order, Primersfirearmsstore.com do ship to Alaska, Hawaii, Massachusetts, California, New York City, or Chicago. If your shipping address is in Connecticut, Illinois, New York State, New Jersey, or Rhode Island, we will still ship to you.

Can I pick up my order at your warehouse?
Sorry, but our warehouse is not set up to process walk-in orders or pickups.

What is the Primersfirearmsstore.com return policy?
Primersfirearmsstore.com wants to please all of its customers all of the time. Unfortunately, sometimes, things just happen and our customers receive product that is damaged or defective. We recognize this and we are here to help. If you receive damaged or defective product, please contact our office immediately. All contact must be made within 30 days of your order date. If our office is made aware of damaged or defective product within thirty (30) calendar days of the date the product was ordered, you will be afforded a full refund, a full store credit or a free replacement of the defective or damaged product (note that the product must be defective or damaged as inspected by our warehouse team upon return and note that our office reserves the right to either refund your money, provide a store credit, or replace the product at our discretion). We do our best to make sure that everyone is treated fairly, so just let us know if an issue arises.

How can I pay for my order?
You can pay by Cryptocurrency, Zelle, PayPal, Chime, and American Express.

How will information I provide be used?
We use the information you provide to ensure that you receive the best possible service. For example, we will oftentimes contact customers a few days after their order is scheduled to be delivered just to make sure that everything showed up correctly and in good condition. You can read more about our Privacy and Security policies by clicking here.

What makes Ammo.com a secure website?
Primersfirearmsstore.com is fully PCI compliant. The Primersfirearmsstore.com checkout system is SSL encryption secured and feeds your information directly into the secure payment gateway. This means that nobody in our company is able to even access your credit card information.

Can you deliver to me?
Because of the ever-changing regulations and shipping restrictions surrounding the sale of ammunition, we are able to ship to these locations and every where in the World to:

Alaska
California
Canada
Chicago (we are able to ship to other areas of IL)
Hawaii
Massachusetts
New York City, Buffalo, and Rochester (we are able to ship to other areas in the state of NY)
Washington, DC

Do you ship to California?
We ship to the state of California. We have hoped to be able to serve our friends on the West Coast. 

Do you ship to Illinois?
We do ship everywhere in Illinois, even in the City of Chicago.

Applicable IL Statute: b-5) Any resident may purchase ammunition from a person outside of Illinois. Any resident purchasing ammunition outside the State of Illinois must provide the seller with a copy of his or her valid Firearm Owner's Identification Card and either his or her Illinois driver's license or Illinois State Identification Card prior to the shipment of the ammunition. The ammunition may be shipped only to an address on either of those 2 documents.

Do you ship to the state of New York?
We do ship to the state of New York*,  we can ship directly to your door, we can ship to an FFL holder and None FFL holder.

Want to use a transferor that has not yet been approved by Primersfirearmsstore.com? Simply choose "Add a transferor" during the checkout process, and we will email you with further instructions after your order is complete.

Do you ship to New Jersey?
We do ship to New Jersey, and  the following calibers can be shipped without proof of a FOID card to:

.223
5.56
.308
7.61x51
7.62x39
.270
.243
30-30
30-06
12 gauge
20 gauge

Do you ship to Connecticut?
We do ship to Connecticut.

Do you ship to all other states?
we are likely able to ship ammo directly to your door with no additional requirements needed.

Do gift cards expire?
Gift cards shouldn't expire. If you find that yours has, please contact customer service and we'll look into it for you.